SUPPORT
每一步使用，都有帮助。
找到产品帮助，解决账户与授权问题，或直接与我们联系。
4 个相关问题
如何导入模型和 NC 文件？
在“文件”工作台选择导入，或通过系统文件、AirDrop、其他应用打开。模型支持 STEP/STP、STL；NC 扩展名与控制器语义支持分别判断。
iCAD 支持哪些模型格式？
STEP、IGES、BREP、STL、OBJ、PLY、3MF、glTF 和 GLB。模型层级、测量能力与材质取决于原始数据。
如何恢复或管理 iOS 订阅？
在应用内恢复购买；通过设备“设置 → Apple ID → 订阅”管理或取消。具体功能、价格和试用资格以应用购买页面为准。
在哪里了解 iCAM 的进展？
iCAM 当前为开发中。产品页和产品动态提供状态；仅在版本正式发布后开放相应下载。
iNC-Mill 完整支持说明
关于 iNC-Mill / About iNC-Mill
iNC-Mill 在 iPhone 和 iPad 上提供模型查看、NC/G-code 编辑、三维刀路检查与切削仿真，并配有文件工作台、知识库、加工计算、刀具与机床库。
iNC-Mill brings model viewing, NC/G-code editing, 3D toolpath inspection, and cutting simulation to iPhone and iPad, together with file management, references, calculators, and setup libraries.
联系我们 / Contact
技术支持、问题反馈和功能建议：fghnntp@icloud.com
For support, bug reports, and feature requests, email us above. Please include your device, iOS version, app version, steps to reproduce, and a screenshot or minimal sample when useful. App, CNC kernel, and CAD kernel versions can be found in Settings on supported versions.
反馈时请注明设备、iOS 与 App 版本、复现步骤，必要时附上截图或最小示例。支持的版本可在设置中分别查看 App、CNC 内核与 CAD 内核版本。
常见问题 / Frequently asked questions
1. 如何导入和整理文件？ / How do I import and organize files?
进入“文件”工作台，在目标目录选择导入，也可通过系统“文件”、AirDrop 或其他应用打开文件。文件库根目录和子目录都可以存放文件。使用文件名搜索、按名称或时间排序、最近打开记录查找文件；支持多选移动/删除，删除项可在“最近删除”中恢复。
In the file workspace, choose Import in the destination folder, or open files from Files, AirDrop, or another app. Files can be stored at the library root or in subfolders. Use filename search, name/date sorting, and recent history. Batch move/delete and recovery from Recently Deleted are available.
2. 支持哪些格式？ / Which formats are supported?
- NC 文本 / NC text:
.nc、.tap、.gcode、.gc、.txt、.ngc、.mpf、.spf、.h - 三维模型 / 3D models:
.step、.stp、.stl
文件扩展名可导入，并不代表其中所有控制器方言或指令都可仿真。请结合应用内的解析诊断和控制器说明检查程序。
An accepted file extension does not imply simulation support for every controller dialect or command in that file. Check in-app parsing diagnostics and controller guidance.
3. 三维模型可以编辑吗？ / Can I edit 3D models?
模型查看为只读。STEP 支持装配树、隐藏/隔离和爆炸视图；高级三维工具包含剖切、测量与参考网格。STEP 测量针对支持的 CAD 几何；STL 和模拟工件测量为网格近似值，不代表实际零件的检验尺寸。
Model viewing is read-only. STEP supports an assembly tree, hide/isolate, and exploded views. Advanced tools include sections, measurement, and reference grids. STEP measurements use supported CAD geometry; STL and simulated workpiece measurements are mesh approximations, not physical inspection results.
4. 三种预览模式有什么区别？ / How do preview modes differ?
标准模式保留应用导航；加工模式在可调分区中同时显示刀路和只读 NC 代码；查看模式收起导航和信息面板，扩大三维观察空间。NC 支持三种模式，STEP/STL 支持标准和查看模式。修改程序请返回编辑器。
Standard mode keeps navigation visible. Machining mode shows the toolpath and read-only NC code in adjustable panes. Viewing mode hides navigation and information panels to enlarge the 3D view. NC supports all three; STEP/STL support Standard and Viewing. Return to the editor to change code.
5. 哪些功能免费？ / Which features are free?
文件管理和基础 3D 查看免费。NC 编辑、仿真、高级三维工具等功能需要有效订阅，具体权益以应用内展示为准。提供月度和年度方案，试用资格、时长及价格以购买页面为准。
File management and basic 3D viewing are free. NC editing, simulation, advanced 3D tools, and other gated features require an active subscription; consult the app for exact access. Monthly/yearly plans, trial eligibility, duration, and pricing follow the purchase screen.
已购买用户可在应用内恢复购买。在设备“设置 → Apple ID → 订阅”中管理或取消订阅。
Existing customers can restore purchases in the app. Manage or cancel subscriptions in Settings → Apple ID → Subscriptions on your device.
6. 需要联网或上传加工文件吗？ / Is internet access required?
核心文件处理、编辑、解析、模型查看、刀路检查与仿真在设备上运行，无需上传加工文件。订阅购买与恢复需要连接 Apple 服务。iNC 智能体问答需要联网及有效订阅，会发送问题、相关对话及请求包含的上下文。详见隐私政策。
Core file processing, editing, parsing, model viewing, toolpath inspection, and simulation run on device without uploading machining files. Purchases and restoration connect to Apple. AI Q&A requires internet access and an active subscription, and sends questions, relevant conversation, and included context. See the Privacy Policy.
7. 支持哪些语言？ / Which languages are available?
英语、简体中文、繁体中文、德语、西班牙语、法语、意大利语、日语、韩语和俄语。
English, Simplified Chinese, Traditional Chinese, German, Spanish, French, Italian, Japanese, Korean, and Russian.
8. 能替代专业验证吗？ / Does this replace professional verification?
iNC-Mill 用于人工检查、学习与可视化辅助，不替代专业验证、碰撞检查或机床安全流程。仿真、测量、计算及 AI 回答都应结合实际机床、刀具、工装和加工条件复核。
iNC-Mill supports manual review, learning, and visualization. It does not replace professional verification, collision checking, or machine safety procedures. Check simulation, measurement, calculation, and AI results against the actual machine, tooling, setup, and machining conditions.